Interesting article on Verizon and their cell phone customers - extra charges for data usage issues lead to refunds!!
Check it out here on MSNBC.com
We specialize in helping companies both large and small immediately reduce their telecom costs. With years of telecommunications consulting experience and a proven track record we can help you reduce your telecom costs, GUARANTEED!
Monday, October 4, 2010
Wednesday, September 22, 2010
NetAccess Corp is rolling out Parsippany II on October 1st
One Stop Solution http://www.osstelco.com is pleased to announce that NetAccess corp is nearing completion on their new 50,000 square foot Tier IV data center located in Parsippany, New Jersey. Parsippany II is the most capable and most efficient data center in the Northeast with power densities of 20kW per cabinet and a PUE of sub 1.2.
This new state-of-the-art data center allows Net Access to offer flexible solutions to meet the ever-expanding IT infrastructure requirements.
Highlights:
• Supporting tomorrow’s density today with up to 20,000 watts per cabinet
• Customers can fully utilize their cabinet, even with dense blade technology
• Metered power – pay for only what power is consumed
• Purpose-built single floor, single tenant building
• 2 (N+1) power available from physically separate power rooms
• 100 percent uptime SLA
• Dark fiber connectivity to major carrier hotels
• Customer office suites and shared conference rooms available
• Onsite 24x7 network operations center (NOC)
• Multi-tier security with two-stage biometrics and reinforced man traps
• Local and remote video surveillance
• Efficiency – PUE of sub 1.2
This additional data center will allow us to not only provide space for new clients, but also enable existing clients to leverage this environment for expansion or D/R purposes.
Parsippany II has a go-live date of October 1st, 2010.
Please contact us today to schedule your tour!
631-846-1154 julrich@osstelco.com
This new state-of-the-art data center allows Net Access to offer flexible solutions to meet the ever-expanding IT infrastructure requirements.
Highlights:
• Supporting tomorrow’s density today with up to 20,000 watts per cabinet
• Customers can fully utilize their cabinet, even with dense blade technology
• Metered power – pay for only what power is consumed
• Purpose-built single floor, single tenant building
• 2 (N+1) power available from physically separate power rooms
• 100 percent uptime SLA
• Dark fiber connectivity to major carrier hotels
• Customer office suites and shared conference rooms available
• Onsite 24x7 network operations center (NOC)
• Multi-tier security with two-stage biometrics and reinforced man traps
• Local and remote video surveillance
• Efficiency – PUE of sub 1.2
This additional data center will allow us to not only provide space for new clients, but also enable existing clients to leverage this environment for expansion or D/R purposes.
Parsippany II has a go-live date of October 1st, 2010.
Please contact us today to schedule your tour!
631-846-1154 julrich@osstelco.com
Wednesday, September 15, 2010
Friday, August 27, 2010
Hosted PBX versus PBX On-Premises: Pros and Cons
There are many factors in choosing whether you want to have an external host for your PBX or bring it in-house. Which choice is right for you?
There are many serious considerations for any organization moving away from its existing phone system, likely to be based on the regular phone network and an expensive Centrex system to a new system based around IP telephony. A key decision is the right PBX system to choose and how to integrate that into existing organization IT and business practices while still planning for the future.
For some organizations, key functionality and features are going to drive the decision and these will in turn drive many of the other potential decisions. But in a majority of cases the features and functionality on offer will exceed current planning and practices so dramatically that other more basic operational issues will come to the fore.
The most critical of these from the point of view of implementation and future growth is whether to have a PBX system physically on your organization's premises and under your control or whether to have a PBX hosted externally by a service provider. For a few organizations this decision will stem from a fundamental philosophy of the business - outsourcing all functions that are not directly germane to the core business.
However, IP telephony and VoIP are new technologies with great potential and their benefits and future directions are not clearly understood yet by those in the field, let alone their customers. The factors that come into play are cost, future expansion, control, flexibility, range of features and options, and implementation.
We'll take a look at the pros and cons of hosted versus on-premise solutions in each case:
Cost
In the long run this is more of a wash than you might expect. It is obvious from the outset that the initial and setup costs for a hosted solution will be lower than for an on-premises solution. But it isn't necessarily so clear where long term operating costs end up taking the overall cost equation. The variables that come into play include the lifetime of equipment, how rapidly technological change will outdate existing equipment and the ease-of-use and flexibility of the solution in question.
Hosted IP-PBX
Pros: Lower setup cost, no maintenance costs
Cons: Potentially higher ongoing service provider costs
On-premise IP-PBX
Pros: Potentially lower ongoing costs, no risk of fee increases
Cons: Higher setup costs, unknown long-term maintenance costs
Future Expansion
The potential for future expansion is more a matter of control and timeframe than of locking yourself into some kind of limitation. Both on-premise and hosted IP-PBX solutions leave you room for expansion and growth. Both will incur higher costs along with growth at a rate that should reduce your overall per-seat cost but will still mean a higher total bill. Both have the potential for allowing big jumps in future expansion. The difference is that with a hosted provider you eliminate some of the risk and difficulty but at the cost of a potentially longer turn-around time and possibly losing some flexibility.
Hosted IP-PBX
Pros: Your provider shoulders all the risk, work and complexity
Cons: Your provider may not be able to make changes as quickly as you could yourself and may not be able to precisely match your needs.
On-premise IP-PBX
Pros: You have complete control and flexibility - you can even switch solutions or mix-and-match.
Cons: Every expansion increases the complexity you have to manage yourself.
Control
Control is a tricky issue and really what is at the heart of a decision between a hosted or on-premise solution in terms of strategy. Some organizations prefer to keep control as much as possible internally, even at the cost of added cost, work and complexity. Other organizations want to outsource as much as possible to keep internal focus on core business - even if that decision ends up costing them more. While this decision would seem to be a clear win for an on-premise solution, in fact several hosted providers do supply enough flexibility in terms of services that many organizations would be satisfied that they had enough control.
Hosted IP-PBX
Pros: Paradoxically, by giving up control you may be able to see the forest better rather than the trees.
Cons: Let's face reality - your service provider has the actual control - you don't.
On-premise IP-PBX
Pros: You really do have control over every detail. An easy-to-use solution with careful management will give you a solution that matches your needs better than anything else can.
Cons: You have control - now you have to exercise it...
Flexibility
While there are differences for an organization between a hosted and on-premise solution in this regard, they are more to do with timing. Any reputable hosted solution will be prepared to work with you to add the features you need and require and will also be prepared to become more flexible as market needs arise. But there is disadvantage for someone using the hosted solution. It will always be a common solution for all the provider's customers and it will take the service provider longer to implement it than you could do yourself with an on-premise solution.
Hosted IP-PBX
Pros: Service provider may have more resources to implement a solution you could not afford to do just for yourself.
Cons: Slowness to adapt and reluctance to adapt for a single customer.
On-premise IP-PBX
Pros: You can do what you want with your equipment - the ultimate flexibility.
Cons: You may not have enough resources to do complex, expensive or difficult things where a service provider might be able to do them for its hundreds of customers more easily.
Range of Features/Options
The same issues arise with features and options as they do with flexibility - if you own the solution you will always have the ability to add more features and options - for a price. But spreading the cost across thousands of customers makes it easier for a large provider to add features at a lower cost. While true, however, this is a smokescreen in this case. The actual individual solution matters far more in this area than specifically whether it is a hosted or on-premise solution. Your business has a required set of features, a desired set of features, a nice-to-have set of features and you don't care about the rest. If the solution offers it, that will outweigh whether it is hosted or on-premise.
Hosted IP-PBX
Pros: Only one thing matters - does it have the feature set you want.
Cons: Ditto
On-premise IP-PBX
Pros: Only one thing matters - does it have the feature set you want.
Cons: Ditto
Implementation
This is one of the areas where hosted versus on-premise makes a huge difference. There is no doubt that a hosted IP-PBX service ought to be cheaper, easier and possibly quicker to implement. You will have to weigh that against the on-premise slight advantage in control, options and flexibility. There is one other scenario where implementation will matter a lot - if you aren't certain about what you future needs are likely to be then a hosted solution starts to look more attractive. You'll just have to be careful about what your contract may or may not lock you into.
Hosted IP-PBX
Pros: Cheaper, quicker and easier
Cons: None
On-premise IP-PBX
Pros: You will know your system's capabilities a lot better than if you didn't implement it yourself.
Cons: Cost, speed and difficulty
By now you will have gathered that this discussion is mostly relevant in the small to medium business space - say up to a few hundred users. More than that and you should seriously consider if need to step up to enterprise class on-premise PBX system with high-level support and SLAs from a reputable manufacturer. But even in that space, hosted can be a good interim solution if you can arrange a short term contract while you take the time to evaluate, test and design a robust long-term on premise solution.
For the small business market, the smaller your business, the more likely that a hosted solution is right for you, but there are exceptions. An organization that is changing rapidly, has a high turnover or that can't afford the evaluation and management overhead of picking a customer premise system is still going to find a hosted solution a good fit.
And in contrast, a business that needs tight control and flexibility and for whom an integrated telephony solution is a mission critical business application is going to want to have a solution they own and operate on their premises in order to truly deliver for its employees and customers.
There are many serious considerations for any organization moving away from its existing phone system, likely to be based on the regular phone network and an expensive Centrex system to a new system based around IP telephony. A key decision is the right PBX system to choose and how to integrate that into existing organization IT and business practices while still planning for the future.
For some organizations, key functionality and features are going to drive the decision and these will in turn drive many of the other potential decisions. But in a majority of cases the features and functionality on offer will exceed current planning and practices so dramatically that other more basic operational issues will come to the fore.
The most critical of these from the point of view of implementation and future growth is whether to have a PBX system physically on your organization's premises and under your control or whether to have a PBX hosted externally by a service provider. For a few organizations this decision will stem from a fundamental philosophy of the business - outsourcing all functions that are not directly germane to the core business.
However, IP telephony and VoIP are new technologies with great potential and their benefits and future directions are not clearly understood yet by those in the field, let alone their customers. The factors that come into play are cost, future expansion, control, flexibility, range of features and options, and implementation.
We'll take a look at the pros and cons of hosted versus on-premise solutions in each case:
Cost
In the long run this is more of a wash than you might expect. It is obvious from the outset that the initial and setup costs for a hosted solution will be lower than for an on-premises solution. But it isn't necessarily so clear where long term operating costs end up taking the overall cost equation. The variables that come into play include the lifetime of equipment, how rapidly technological change will outdate existing equipment and the ease-of-use and flexibility of the solution in question.
Hosted IP-PBX
Pros: Lower setup cost, no maintenance costs
Cons: Potentially higher ongoing service provider costs
On-premise IP-PBX
Pros: Potentially lower ongoing costs, no risk of fee increases
Cons: Higher setup costs, unknown long-term maintenance costs
Future Expansion
The potential for future expansion is more a matter of control and timeframe than of locking yourself into some kind of limitation. Both on-premise and hosted IP-PBX solutions leave you room for expansion and growth. Both will incur higher costs along with growth at a rate that should reduce your overall per-seat cost but will still mean a higher total bill. Both have the potential for allowing big jumps in future expansion. The difference is that with a hosted provider you eliminate some of the risk and difficulty but at the cost of a potentially longer turn-around time and possibly losing some flexibility.
Hosted IP-PBX
Pros: Your provider shoulders all the risk, work and complexity
Cons: Your provider may not be able to make changes as quickly as you could yourself and may not be able to precisely match your needs.
On-premise IP-PBX
Pros: You have complete control and flexibility - you can even switch solutions or mix-and-match.
Cons: Every expansion increases the complexity you have to manage yourself.
Control
Control is a tricky issue and really what is at the heart of a decision between a hosted or on-premise solution in terms of strategy. Some organizations prefer to keep control as much as possible internally, even at the cost of added cost, work and complexity. Other organizations want to outsource as much as possible to keep internal focus on core business - even if that decision ends up costing them more. While this decision would seem to be a clear win for an on-premise solution, in fact several hosted providers do supply enough flexibility in terms of services that many organizations would be satisfied that they had enough control.
Hosted IP-PBX
Pros: Paradoxically, by giving up control you may be able to see the forest better rather than the trees.
Cons: Let's face reality - your service provider has the actual control - you don't.
On-premise IP-PBX
Pros: You really do have control over every detail. An easy-to-use solution with careful management will give you a solution that matches your needs better than anything else can.
Cons: You have control - now you have to exercise it...
Flexibility
While there are differences for an organization between a hosted and on-premise solution in this regard, they are more to do with timing. Any reputable hosted solution will be prepared to work with you to add the features you need and require and will also be prepared to become more flexible as market needs arise. But there is disadvantage for someone using the hosted solution. It will always be a common solution for all the provider's customers and it will take the service provider longer to implement it than you could do yourself with an on-premise solution.
Hosted IP-PBX
Pros: Service provider may have more resources to implement a solution you could not afford to do just for yourself.
Cons: Slowness to adapt and reluctance to adapt for a single customer.
On-premise IP-PBX
Pros: You can do what you want with your equipment - the ultimate flexibility.
Cons: You may not have enough resources to do complex, expensive or difficult things where a service provider might be able to do them for its hundreds of customers more easily.
Range of Features/Options
The same issues arise with features and options as they do with flexibility - if you own the solution you will always have the ability to add more features and options - for a price. But spreading the cost across thousands of customers makes it easier for a large provider to add features at a lower cost. While true, however, this is a smokescreen in this case. The actual individual solution matters far more in this area than specifically whether it is a hosted or on-premise solution. Your business has a required set of features, a desired set of features, a nice-to-have set of features and you don't care about the rest. If the solution offers it, that will outweigh whether it is hosted or on-premise.
Hosted IP-PBX
Pros: Only one thing matters - does it have the feature set you want.
Cons: Ditto
On-premise IP-PBX
Pros: Only one thing matters - does it have the feature set you want.
Cons: Ditto
Implementation
This is one of the areas where hosted versus on-premise makes a huge difference. There is no doubt that a hosted IP-PBX service ought to be cheaper, easier and possibly quicker to implement. You will have to weigh that against the on-premise slight advantage in control, options and flexibility. There is one other scenario where implementation will matter a lot - if you aren't certain about what you future needs are likely to be then a hosted solution starts to look more attractive. You'll just have to be careful about what your contract may or may not lock you into.
Hosted IP-PBX
Pros: Cheaper, quicker and easier
Cons: None
On-premise IP-PBX
Pros: You will know your system's capabilities a lot better than if you didn't implement it yourself.
Cons: Cost, speed and difficulty
By now you will have gathered that this discussion is mostly relevant in the small to medium business space - say up to a few hundred users. More than that and you should seriously consider if need to step up to enterprise class on-premise PBX system with high-level support and SLAs from a reputable manufacturer. But even in that space, hosted can be a good interim solution if you can arrange a short term contract while you take the time to evaluate, test and design a robust long-term on premise solution.
For the small business market, the smaller your business, the more likely that a hosted solution is right for you, but there are exceptions. An organization that is changing rapidly, has a high turnover or that can't afford the evaluation and management overhead of picking a customer premise system is still going to find a hosted solution a good fit.
And in contrast, a business that needs tight control and flexibility and for whom an integrated telephony solution is a mission critical business application is going to want to have a solution they own and operate on their premises in order to truly deliver for its employees and customers.
Thursday, August 26, 2010
Do you need a CENTREX setup for your company?
Centrex is a business telephone system offered from the local central office on a subscription basis. It delivers a set of PBX-like features to individual desks with internal and PSTN access for all the features, functions and applications that a business customer needs. An important benefit of Centrex is that it is a leased or rented service, meaning it is fully outsourced. Service is provided through the Central Office and the customer does not need to invest in capital equipment or worry about maintenance, power, growth, capacity, and/or changes to configuration.
Read more on our website by clicking here
Read more on our website by clicking here
Tuesday, August 24, 2010
Why Co-locate your Data Center?
More and more companies are no longer building their own data centers, but are leasing data center space from professional providers. As a result, Co-location Providers are expanding their capacity to meet the increasing demand for half and full cabinets as well as cages with free standing racks in state of the art environments.
This demand is due to the reluctance of executive, financial and IT staff to commit the capital resources required for building the facilities, and acquiring the infrastructure, necessary for a data center. This commitment is expanded by the continuing need to keep the data center current as the requirements for HVAC and power change with the evolution of technology and is further expanded by ever increasing utility costs and the desire of corporations to reduce their carbon footprint (Green Computing). The initial cost and incomplete depreciation of a data center can leave a corporation tethered to a dinosaur.
Compounding the lack of available capital for data center development, the supply of data-center space that resulted from the dot com bust is no longer available. Thus, there is no ready supply of data center space and therefore there is a requirement to consider solution providers.
Internet data center demand is expected to continue to outpace supply through at least 2013, according to Tier 1 Research.
While some data center investments such as those that that reduce operating costs (virtualization projects, private cloud infrastructures) are being funded, there is a general reluctance to take on debt in a time when income and profit margins are tight. Therefore the desirable option for many organizations is to lease with the resulting increase in demand for hosted data center space that is being used for options ranging from use as a temporary facilities until the economy permits the construction of their own facilities, to using collocated space for the all or part of data center operations, to using the space for a backup/disaster recovery site.
This flexibility of function has greatly increased the acceptance of co-located data facilities and thus increased the demand for them and the increased acceptance may well become a permanent cultural change in Information Technology Operations as corporations decide they like the lack of capital commitment combined with professional facilities management that provides continuous environmental updates and the ability to rapidly reconfigure to achieve the maximum benefits from technological changes.
In addition, co-located data center facilities offer a variety of support services from basic technical support to full hands on hosting which can reduce the workload of organizational IT resources. Moreover co-located facilities offer a variety of terms from month-to-month through 1, 2 and 3 year leases to enable tenants to precisely control their costs.
Further, tenants in collocation centers have discovered operational benefits that build on their initial financial considerations. They have credited their facilities occupancy with reducing interconnection and network costs while obtaining network redundancy, reduced network costs and improved provisioning times through their access to multiple services providers at the same location.
The benefits of locating data center operations in a facility that is not only currently certified to be state of the art, but is constantly maintained and enhanced to remain state of the art unlike corporate data centers which frequently are static or which evolve slowly due to capital constraints combined with the fact that such a location requires a minimal capital investment and provides incremental operational benefits present a powerful incentive for organizations to utilize co-located environments in an increasingly space constrained world.
This demand is due to the reluctance of executive, financial and IT staff to commit the capital resources required for building the facilities, and acquiring the infrastructure, necessary for a data center. This commitment is expanded by the continuing need to keep the data center current as the requirements for HVAC and power change with the evolution of technology and is further expanded by ever increasing utility costs and the desire of corporations to reduce their carbon footprint (Green Computing). The initial cost and incomplete depreciation of a data center can leave a corporation tethered to a dinosaur.
Compounding the lack of available capital for data center development, the supply of data-center space that resulted from the dot com bust is no longer available. Thus, there is no ready supply of data center space and therefore there is a requirement to consider solution providers.
Internet data center demand is expected to continue to outpace supply through at least 2013, according to Tier 1 Research.
While some data center investments such as those that that reduce operating costs (virtualization projects, private cloud infrastructures) are being funded, there is a general reluctance to take on debt in a time when income and profit margins are tight. Therefore the desirable option for many organizations is to lease with the resulting increase in demand for hosted data center space that is being used for options ranging from use as a temporary facilities until the economy permits the construction of their own facilities, to using collocated space for the all or part of data center operations, to using the space for a backup/disaster recovery site.
This flexibility of function has greatly increased the acceptance of co-located data facilities and thus increased the demand for them and the increased acceptance may well become a permanent cultural change in Information Technology Operations as corporations decide they like the lack of capital commitment combined with professional facilities management that provides continuous environmental updates and the ability to rapidly reconfigure to achieve the maximum benefits from technological changes.
In addition, co-located data center facilities offer a variety of support services from basic technical support to full hands on hosting which can reduce the workload of organizational IT resources. Moreover co-located facilities offer a variety of terms from month-to-month through 1, 2 and 3 year leases to enable tenants to precisely control their costs.
Further, tenants in collocation centers have discovered operational benefits that build on their initial financial considerations. They have credited their facilities occupancy with reducing interconnection and network costs while obtaining network redundancy, reduced network costs and improved provisioning times through their access to multiple services providers at the same location.
The benefits of locating data center operations in a facility that is not only currently certified to be state of the art, but is constantly maintained and enhanced to remain state of the art unlike corporate data centers which frequently are static or which evolve slowly due to capital constraints combined with the fact that such a location requires a minimal capital investment and provides incremental operational benefits present a powerful incentive for organizations to utilize co-located environments in an increasingly space constrained world.
Wednesday, August 18, 2010
One Stop Solution Telemanagement Products - Basic Business Lines
Basic Business Lines, often called “Plain Old Telephone Service” (POTS) lines, provide basic access service and supply a single voice-grade communication channel for single line telephones, key telephone systems, modems and other devices that need to access the Public Switched Telephone Network (PSTN). Business Lines offer consistent naming, functionality, standard and optional feature sets and convenient feature packages across all markets.
Basic Business Lines provide small, medium and large customers with low cost, flexible telephone service. How they use the lines will depend on the size of the company and their own specific needs. The most basic of voice services, Business Lines can be used by the smallest of customers to provide access for voice or dial-up data/Internet connectivity; large or enterprise customers will use them to set up branch offices with key systems or as emergency back-up lines for PBX, fax, modem or credit-card authorization machines.
Consistent naming, functionality and features across all markets
Quick set-up
Low costs and competitive prices
Don’t require any technical expertise
Robust optional features and convenient feature packages
Combined single invoice
Standard features
As well as a full range of local and long distance applications, Basic Business Lines support these standard features:
Touchtone
Directory Listing
911 Access
Optional Features
These features are available to all Basic Business Line customers for an additional monthly charge:
Anonymous Call Rejection
Automatic Call Back
Automatic Line (Hotline)
Automatic Recall
Call Forward Don’t Answer Ring Select (Subscriber Programmable Ringing)
Call Forwarding of Call Waiting Calls
Call Waiting with Cancel Call Waiting
Caller ID – Number Only
Caller ID per Line Blocking
Distinctive Ringing/Call Waiting
Circular Hunting
Message Waiting Indication–Audible*
Message Waiting Indication–Visual *
Remote Access to Call Forwarding
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Simultaneous Ring (SimRing)
Speed Calling 30
3-Way Calling
Call Forward Variable
Call Forward Busy
Sequential Hunt
Call Transfer
Caller ID – Name and Number
Call Forward Don’t Answer
For More Information Please Call: 1-866-OSS-TELCO
Company Needs
Basic Business Lines provide small, medium and large customers with low cost, flexible telephone service. How they use the lines will depend on the size of the company and their own specific needs. The most basic of voice services, Business Lines can be used by the smallest of customers to provide access for voice or dial-up data/Internet connectivity; large or enterprise customers will use them to set up branch offices with key systems or as emergency back-up lines for PBX, fax, modem or credit-card authorization machines.
Business Line Companies may:
- Want basic, low-cost PSTN access for voice, fax, modem and/or other equipment
- Want to complement a PBX or Key System with a low-cost option for fax and modem connectivity
- Have locations with a limited number of phone lines
- Not require the features or functionality of a PBX/Hybrid phone system
- Need a back-up for existing lines.
Consistent naming, functionality and features across all markets
Quick set-up
Low costs and competitive prices
Don’t require any technical expertise
Robust optional features and convenient feature packages
Combined single invoice
Standard features
As well as a full range of local and long distance applications, Basic Business Lines support these standard features:
Touchtone
Directory Listing
911 Access
Optional Features
These features are available to all Basic Business Line customers for an additional monthly charge:
Anonymous Call Rejection
Automatic Call Back
Automatic Line (Hotline)
Automatic Recall
Call Forward Don’t Answer Ring Select (Subscriber Programmable Ringing)
Call Forwarding of Call Waiting Calls
Call Waiting with Cancel Call Waiting
Caller ID – Number Only
Caller ID per Line Blocking
Distinctive Ringing/Call Waiting
Circular Hunting
Message Waiting Indication–Audible*
Message Waiting Indication–Visual *
Remote Access to Call Forwarding
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Simultaneous Ring (SimRing)
Speed Calling 30
3-Way Calling
Call Forward Variable
Call Forward Busy
Sequential Hunt
Call Transfer
Caller ID – Name and Number
Call Forward Don’t Answer
For More Information Please Call: 1-866-OSS-TELCO
Monday, August 16, 2010
Telecom Project Management
Telecom projects are generally very complex and they need to be managed by someone who has very specific telecom skillset. The typical Project Manager is not familiar with the various technologies, such as T1,T3, Switching, PBX, RCF and VoIP nor are they intimate with the provisioning processes, vendor roles and the timelines associated with implememtation from each individual vendor.
Benefits of Using OSS Telco to Manage Your Telecom Projects
Telecom project experience
Our Project Managers have telecom project experience and understand the multiple parties involved, their problems and their constraints.
We can construct a “customer oriented” project schedule that combines the schedules of all the parties, recognizes the cross boundary task relationships, defines the multi party “critical path” and optimizes the project time line.
We will define each party’s tasks, deliverables and responsibilities along with the requisite quality standards required for acceptance
We have the experience to identify project “risks”, monitor them and develop contingency plans.
Project Manager Structure and Control
Our Project Managers provide a single point of control for the project and ensures the proper flow of information to all parties and provides accurate status reports to the customer.
We have the capability to have an overall view of the project and can identify problems early enough to define a plan to mitigate them.
The Project Manager has the ability to coordinate various parties’ activities when multiple parties have to “meet” to accomplish project tasks. Additionally, the PM can ensure that all the parties have a clear understanding of all the actions that have to be accomplished and who has responsibility for each.
We have the skills and experience to handle all aspects of a telecom project. Whether you need a complete project to be managed or just a small part, we can help.
For More Information please call: 1-866-OSS-TELCO
Benefits of Using OSS Telco to Manage Your Telecom Projects
Telecom project experience
Our Project Managers have telecom project experience and understand the multiple parties involved, their problems and their constraints.
We can construct a “customer oriented” project schedule that combines the schedules of all the parties, recognizes the cross boundary task relationships, defines the multi party “critical path” and optimizes the project time line.
We will define each party’s tasks, deliverables and responsibilities along with the requisite quality standards required for acceptance
We have the experience to identify project “risks”, monitor them and develop contingency plans.
Project Manager Structure and Control
Our Project Managers provide a single point of control for the project and ensures the proper flow of information to all parties and provides accurate status reports to the customer.
We have the capability to have an overall view of the project and can identify problems early enough to define a plan to mitigate them.
The Project Manager has the ability to coordinate various parties’ activities when multiple parties have to “meet” to accomplish project tasks. Additionally, the PM can ensure that all the parties have a clear understanding of all the actions that have to be accomplished and who has responsibility for each.
We have the skills and experience to handle all aspects of a telecom project. Whether you need a complete project to be managed or just a small part, we can help.
For More Information please call: 1-866-OSS-TELCO
Friday, August 13, 2010
How much money is YOUR company losing to the big telecom companies?
Statistics reveal that many telecommunications companies have error rates on the monthly bills they send to customers ranging from 10 to greater than 30%. An OSS Telecom Expense Audit can identify this overcharge, neutralize any discrepancies and reduce this overhead expense without any reduction in service.
An OSS Telecom Expense Audit enables companies to increase profitability through the reduction of erroneous expenses and improve the return on investment (ROI) in telecommunications systems.
An OSS Telecom Expense Audit examines your Customer Service Records and carrier invoices as well as contracts and other documentation to ensure you are paying the correct amounts for services you are using. Thus, an OSS Telecom Expense Audit enables the recovery of any improperly billed amounts and it enables cost savings from the elimination of unused or non required services.
An OSS Telecom Expense Audit enables companies to increase profitability through the reduction of erroneous expenses and improve the return on investment (ROI) in telecommunications systems.
An OSS Telecom Expense Audit examines your Customer Service Records and carrier invoices as well as contracts and other documentation to ensure you are paying the correct amounts for services you are using. Thus, an OSS Telecom Expense Audit enables the recovery of any improperly billed amounts and it enables cost savings from the elimination of unused or non required services.
Thursday, August 12, 2010
What Are Managed WAN Services and Why Do I Need Them?
Market Definition
Managed WAN services cover the features and functionality carriers offer in their wide area networks (WAN) and at the customer point of demarcation. These are a collection of value-added services that can include monitoring and reporting, security, and outsourced CPE functions. Large businesses see managed network services as a way to outsource IT functions and purchase them along with consulting and professional services that assess, design, and implement their enterprise networks. At a basic level, carriers' managed WAN services offer monitoring and alerts of critical problems such as network outages. Higher tiers of service can add configuration management; proactive troubleshooting and trouble resolution; SLA management; more sophisticated/granular monitoring and reporting; on-the-ground CPE installation and hardware support, ensuring CPE software is up-to-date and configured correctly; and overall lifecycle management.
Managed WAN services emerged in the late 1980s, starting in the U.S. with outsourced management of a few, very large enterprise frame relay networks. The practice boomed alongside widespread adoption of IP networks and IP VPNs. The IP revolution converged networks – public with private traffic, priority with best-effort delivery, and voice with data applications – making them more dynamic and complex. These trends fueled enterprise customers to off-load WAN management responsibility. In managed WAN services, Current Analysis includes network infrastructure from Layer 1 transport through Layer 3 IP; the definition also includes carrier-managed CPE deployed at the customer point of demarcation, as well as premium SLA guarantees available when customers purchase carriers' management and network redundancy options. Besides the network services themselves, managed WAN services coverage takes into account support resources: staff on the ground to provide on-site installation, service, and support; network operations centers and related facilities; and customer portals that deliver alerts, reports, and other vital information to customers. Finally, though general-purpose consulting and professional services are not covered, managed WAN services include packaged disaster recovery/business continuity services; a primary customer driver remains higher service level guarantees and rapid recovery in the event of an outage.
Market Review
• Global Masters of Managed WAN...: Many smaller service providers offer managed WAN services effectively. However, when it comes to breadth, depth, and reach of services, the world's biggest carriers field tremendous resources to help shoulder the management burden and let the largest multinational corporations focus on their core business. AT&T, Verizon Business, Orange Business Services, and BT Global Services offer such a spread of managed network services, backed by strong consulting and professional services capabilities, global networks, and a global on-the-ground presence.
• A Broad Base of Players: There are plenty of additional service providers that offer managed network services domestically and/or internationally. Other major providers include Qwest, Sprint, and Global Crossing as well as virtual network operators such as Virtela. Domestic service aggregators such as New Edge Networks and MegaPath are additional purveyors of managed WANs. CLECs including PAETEC are rising stars, and Hughes Network Services is among the top players in terms of endpoints, as its satellite/terrestrial segments are managed by default.
• IP Spurs Managed WAN Adoption: Enterprises traditionally employed private line/digital data service, frame relay, and ATM to build static data communications networks consisting of point-to-point real or virtual circuits to connect locations. The world of IP/Internet traffic uses mesh networks and enables converged services on one pipe that are more dynamic and complex. While managed network services have been spurred by IP, major carriers also continue to tout off-the-shelf management options for frame relay/ATM networks and even for transport services.
• Customer Portal Automation: AT&T and Verizon are among the carriers that have initiatives dating back to the 1990s to pull together network management platforms and coordinate information. These internal projects were described as iGEMS and IMPACT, respectively, and became the information engines powering their BusinessDirect and Verizon Enterprise Center customer portals. Online portals are now commonplace among major carriers, and they are a two-way conduit for customer self-service, including submitting instructions and receiving reports on customers' managed services.
• Business Continuity Tie-In: Managed WAN services have a natural tie-in to service providers' business continuity/disaster recovery portfolio of services. As with managed network services, these programs mix consulting engagements and professional services programs with off-the-shelf network/hosted services and active management of customer networks. Together, these services aim to keep uptime high for the customer and provide rapid alternatives in the event of a failure such as network re-routing, hardware and configuration repair, data storage, and recovery.
• Ground Forces: Many managed WAN functions can be delivered remotely through a network operations center or customer support center. Carriers can tap a high level of automation to deliver customers' network services. However, at some point, customers with managed CPE components will need on-the-ground support for hardware installation, break/fix, or replacement – a role that channels and VARs can play in some cases, but one that requires a distributed field force and/or a partnership with a professional field services specialist such as Endeavor Telecom or Dimension Data.
Near-Term Market Drivers
• Opportunity in Economic Malaise: For multinational corporations, financial pressures from the economic downturn may funnel them into one of two directions in their communications strategy. They can lower network costs by cutting services and signing with lowest-cost providers, or they can outsource to trusted service providers and cut internal staff. The former trend may be troublesome for big global providers, but the latter could present big new opportunities for providers to sell comprehensive portfolios of network, managed, and hosted services.
• Managed Diversity for Premium SLAs: One reason customers turn to a service provider for managed WAN is to have agents in the network who are in charge of proactively monitoring and maintaining the best possible uptime. Through a combination of end-to-end control over services and access backup/diversity options (such as redundant CPE and failover access), service providers typically offer premium SLA guarantees. These SLAs can range up to 99.9% and even 100% availability, scaling up to a 100% monthly credit on the affected port(s) for less than 24 hours of downtime, for example.
• CPE Router Management Tiers: Most providers of managed IP router services have settled into a set of three standard tiers: a monitor/notify tier to issue reports and notify the customer of critical problems; a physical tier to add assistance with physical hardware problems; and a complete tier that takes full control of the customers' routers, including configuration changes and software updates. Carriers that assume full responsibility for customer routers do not have to own them outright, but they will usually insist on full operational control to rule out customer errors.
• Global Applications Optimization: Global carriers often are called upon by their large enterprise customers to serve business locations in countries where bandwidth is scarce and/or costly. While MPLS-based IP VPNs offer broad classes of service, these services do not distinguish individual applications. Practices such as data compression and caching can help use available bandwidth more efficiently. Global providers have turned to a combination of managed and professional services with equipment from providers such as Ipanema, Riverbed, Blue Coat, and Packeteer and products from Juniper Networks and Cisco Systems.
• Continuous Portal Improvement: Service provider portals tend to be in a constant state of development and evolution. Most of the time, individual feature enhancements are not publicized because they are individually too insignificant to note. However, occasionally there is a new feature set breakthrough, such as AT&T's adding an inventory viewing and analysis tool, and previously a mobile device access option to Business Direct, or Verizon Business adding document sharing to Verizon Enterprise Center.
• Expanded Enterprise eBonding Options: The practice of eBonding used to be a telco-internal reference for direct machine-to-machine links between carriers. Some very large enterprise customers have been invited by AT&T and Verizon Business to interconnect telco customer portals directly with enterprise management systems. Both carriers have issued toolkits to help enterprises build interfaces rapidly; Verizon even has an eBonding appliance option that very large enterprises can drop in to jumpstart their direct connection.
Long-Term Market Drivers
• Applications-aware Management: There have been competing examples in the industry of how an applications-aware network should look and what sorts of abilities such a network that is context-aware should have. Prioritizing and optimizing applications so far has mainly taken hold at the CPE level, but vendor products such as Ipanema Technologies may push forward the features carriers can offer – and manage – on behalf of their customers.
• Management by Business Function: Orange Business Services takes a different approach to packaging and presenting managed services via its Service Select portfolio. Instead of being network resource-centric (i.e., managed IP, managed CPE router), Service Select is built around functions: for example, Problem Management (to identify and prevent service problems); Change Management (to manage service change requests); and Release Management (to plan and test service changes). The concept of managing business-level challenges instead of network-level resources is different and compelling, and other providers may adopt a similar approach to take their value message to non-technical management.
• Other Managed Services Tie-Ins: Managed WAN services are one component that can tie into a host of additional managed services, among them more comprehensive managed security solutions (such as intrusion detection and prevention, authentication and compliance), managed storage, hosted messaging, managed/hosted applications, software-as-a-service, and virtual computing in affiliated data centers. More information on the building blocks of the universe of hosted and managed services available from service providers is available in Current Analysis' Internet/Managed Services module
• Managed Services for SMBs: Managed WAN services were born out of a need by the world's largest global enterprises, and as networking becomes more widespread and complex, they have made their way down-market to mid-sized and smaller enterprises. Some attempts have been made to try and extend managed network and CPE services to SMBs, but it has been a hard sell due to less sophisticated networks, less rigorous uptime needs and lower telecom/IT budgets. These businesses are relying on self-service via customer portals, but there has been some success from carriers selling bundled on-site premises management and technical support.
• Europe's Pro Services Push: U.S.-based providers handle consulting and professional services engagements as they relate to the network and direct customers' complex IT projects to systems integrators. Europe's largest global carriers, Orange Business Services and BT Global Services, have proved themselves willing to tackle more complex IT projects. Despite BT's current and anticipated write-downs partly due to issues with professional services contracts, the practice remains an important differentiator for multinational enterprises looking for one entity to consolidate networks, consulting, management and outsourcing under one roof.
• Cable Providers Absent: Cox Business and Optimum Lightpath, which have been ahead of the curve in competing in the business telecom market, already tout basic managed router, managed firewall, and managed VPN options for their customers. The business telecom divisions of Time Warner Cable and Charter offer a managed security suite that includes an IP VPN product. However, these competitors and Comcast have yet to build a reputation as enterprise-ready managed services providers, sporting an array of services and several tiers of proactive network and CPE management and maintenance.
Managed WAN services cover the features and functionality carriers offer in their wide area networks (WAN) and at the customer point of demarcation. These are a collection of value-added services that can include monitoring and reporting, security, and outsourced CPE functions. Large businesses see managed network services as a way to outsource IT functions and purchase them along with consulting and professional services that assess, design, and implement their enterprise networks. At a basic level, carriers' managed WAN services offer monitoring and alerts of critical problems such as network outages. Higher tiers of service can add configuration management; proactive troubleshooting and trouble resolution; SLA management; more sophisticated/granular monitoring and reporting; on-the-ground CPE installation and hardware support, ensuring CPE software is up-to-date and configured correctly; and overall lifecycle management.
Managed WAN services emerged in the late 1980s, starting in the U.S. with outsourced management of a few, very large enterprise frame relay networks. The practice boomed alongside widespread adoption of IP networks and IP VPNs. The IP revolution converged networks – public with private traffic, priority with best-effort delivery, and voice with data applications – making them more dynamic and complex. These trends fueled enterprise customers to off-load WAN management responsibility. In managed WAN services, Current Analysis includes network infrastructure from Layer 1 transport through Layer 3 IP; the definition also includes carrier-managed CPE deployed at the customer point of demarcation, as well as premium SLA guarantees available when customers purchase carriers' management and network redundancy options. Besides the network services themselves, managed WAN services coverage takes into account support resources: staff on the ground to provide on-site installation, service, and support; network operations centers and related facilities; and customer portals that deliver alerts, reports, and other vital information to customers. Finally, though general-purpose consulting and professional services are not covered, managed WAN services include packaged disaster recovery/business continuity services; a primary customer driver remains higher service level guarantees and rapid recovery in the event of an outage.
Market Review
• Global Masters of Managed WAN...: Many smaller service providers offer managed WAN services effectively. However, when it comes to breadth, depth, and reach of services, the world's biggest carriers field tremendous resources to help shoulder the management burden and let the largest multinational corporations focus on their core business. AT&T, Verizon Business, Orange Business Services, and BT Global Services offer such a spread of managed network services, backed by strong consulting and professional services capabilities, global networks, and a global on-the-ground presence.
• A Broad Base of Players: There are plenty of additional service providers that offer managed network services domestically and/or internationally. Other major providers include Qwest, Sprint, and Global Crossing as well as virtual network operators such as Virtela. Domestic service aggregators such as New Edge Networks and MegaPath are additional purveyors of managed WANs. CLECs including PAETEC are rising stars, and Hughes Network Services is among the top players in terms of endpoints, as its satellite/terrestrial segments are managed by default.
• IP Spurs Managed WAN Adoption: Enterprises traditionally employed private line/digital data service, frame relay, and ATM to build static data communications networks consisting of point-to-point real or virtual circuits to connect locations. The world of IP/Internet traffic uses mesh networks and enables converged services on one pipe that are more dynamic and complex. While managed network services have been spurred by IP, major carriers also continue to tout off-the-shelf management options for frame relay/ATM networks and even for transport services.
• Customer Portal Automation: AT&T and Verizon are among the carriers that have initiatives dating back to the 1990s to pull together network management platforms and coordinate information. These internal projects were described as iGEMS and IMPACT, respectively, and became the information engines powering their BusinessDirect and Verizon Enterprise Center customer portals. Online portals are now commonplace among major carriers, and they are a two-way conduit for customer self-service, including submitting instructions and receiving reports on customers' managed services.
• Business Continuity Tie-In: Managed WAN services have a natural tie-in to service providers' business continuity/disaster recovery portfolio of services. As with managed network services, these programs mix consulting engagements and professional services programs with off-the-shelf network/hosted services and active management of customer networks. Together, these services aim to keep uptime high for the customer and provide rapid alternatives in the event of a failure such as network re-routing, hardware and configuration repair, data storage, and recovery.
• Ground Forces: Many managed WAN functions can be delivered remotely through a network operations center or customer support center. Carriers can tap a high level of automation to deliver customers' network services. However, at some point, customers with managed CPE components will need on-the-ground support for hardware installation, break/fix, or replacement – a role that channels and VARs can play in some cases, but one that requires a distributed field force and/or a partnership with a professional field services specialist such as Endeavor Telecom or Dimension Data.
Near-Term Market Drivers
• Opportunity in Economic Malaise: For multinational corporations, financial pressures from the economic downturn may funnel them into one of two directions in their communications strategy. They can lower network costs by cutting services and signing with lowest-cost providers, or they can outsource to trusted service providers and cut internal staff. The former trend may be troublesome for big global providers, but the latter could present big new opportunities for providers to sell comprehensive portfolios of network, managed, and hosted services.
• Managed Diversity for Premium SLAs: One reason customers turn to a service provider for managed WAN is to have agents in the network who are in charge of proactively monitoring and maintaining the best possible uptime. Through a combination of end-to-end control over services and access backup/diversity options (such as redundant CPE and failover access), service providers typically offer premium SLA guarantees. These SLAs can range up to 99.9% and even 100% availability, scaling up to a 100% monthly credit on the affected port(s) for less than 24 hours of downtime, for example.
• CPE Router Management Tiers: Most providers of managed IP router services have settled into a set of three standard tiers: a monitor/notify tier to issue reports and notify the customer of critical problems; a physical tier to add assistance with physical hardware problems; and a complete tier that takes full control of the customers' routers, including configuration changes and software updates. Carriers that assume full responsibility for customer routers do not have to own them outright, but they will usually insist on full operational control to rule out customer errors.
• Global Applications Optimization: Global carriers often are called upon by their large enterprise customers to serve business locations in countries where bandwidth is scarce and/or costly. While MPLS-based IP VPNs offer broad classes of service, these services do not distinguish individual applications. Practices such as data compression and caching can help use available bandwidth more efficiently. Global providers have turned to a combination of managed and professional services with equipment from providers such as Ipanema, Riverbed, Blue Coat, and Packeteer and products from Juniper Networks and Cisco Systems.
• Continuous Portal Improvement: Service provider portals tend to be in a constant state of development and evolution. Most of the time, individual feature enhancements are not publicized because they are individually too insignificant to note. However, occasionally there is a new feature set breakthrough, such as AT&T's adding an inventory viewing and analysis tool, and previously a mobile device access option to Business Direct, or Verizon Business adding document sharing to Verizon Enterprise Center.
• Expanded Enterprise eBonding Options: The practice of eBonding used to be a telco-internal reference for direct machine-to-machine links between carriers. Some very large enterprise customers have been invited by AT&T and Verizon Business to interconnect telco customer portals directly with enterprise management systems. Both carriers have issued toolkits to help enterprises build interfaces rapidly; Verizon even has an eBonding appliance option that very large enterprises can drop in to jumpstart their direct connection.
Long-Term Market Drivers
• Applications-aware Management: There have been competing examples in the industry of how an applications-aware network should look and what sorts of abilities such a network that is context-aware should have. Prioritizing and optimizing applications so far has mainly taken hold at the CPE level, but vendor products such as Ipanema Technologies may push forward the features carriers can offer – and manage – on behalf of their customers.
• Management by Business Function: Orange Business Services takes a different approach to packaging and presenting managed services via its Service Select portfolio. Instead of being network resource-centric (i.e., managed IP, managed CPE router), Service Select is built around functions: for example, Problem Management (to identify and prevent service problems); Change Management (to manage service change requests); and Release Management (to plan and test service changes). The concept of managing business-level challenges instead of network-level resources is different and compelling, and other providers may adopt a similar approach to take their value message to non-technical management.
• Other Managed Services Tie-Ins: Managed WAN services are one component that can tie into a host of additional managed services, among them more comprehensive managed security solutions (such as intrusion detection and prevention, authentication and compliance), managed storage, hosted messaging, managed/hosted applications, software-as-a-service, and virtual computing in affiliated data centers. More information on the building blocks of the universe of hosted and managed services available from service providers is available in Current Analysis' Internet/Managed Services module
• Managed Services for SMBs: Managed WAN services were born out of a need by the world's largest global enterprises, and as networking becomes more widespread and complex, they have made their way down-market to mid-sized and smaller enterprises. Some attempts have been made to try and extend managed network and CPE services to SMBs, but it has been a hard sell due to less sophisticated networks, less rigorous uptime needs and lower telecom/IT budgets. These businesses are relying on self-service via customer portals, but there has been some success from carriers selling bundled on-site premises management and technical support.
• Europe's Pro Services Push: U.S.-based providers handle consulting and professional services engagements as they relate to the network and direct customers' complex IT projects to systems integrators. Europe's largest global carriers, Orange Business Services and BT Global Services, have proved themselves willing to tackle more complex IT projects. Despite BT's current and anticipated write-downs partly due to issues with professional services contracts, the practice remains an important differentiator for multinational enterprises looking for one entity to consolidate networks, consulting, management and outsourcing under one roof.
• Cable Providers Absent: Cox Business and Optimum Lightpath, which have been ahead of the curve in competing in the business telecom market, already tout basic managed router, managed firewall, and managed VPN options for their customers. The business telecom divisions of Time Warner Cable and Charter offer a managed security suite that includes an IP VPN product. However, these competitors and Comcast have yet to build a reputation as enterprise-ready managed services providers, sporting an array of services and several tiers of proactive network and CPE management and maintenance.
Wednesday, August 11, 2010
Data Center Colocation Services and Consulting
Our data center colocation experts can provide you with the technical expertise and the market intelligence advice necessary for data center implementation (including relocation, consolidation, and all collocation services).
We have a broad base of technical and operational expertise in data center planning, site selection, physical security, data center infrastructure cost estimation, contract negotiations, implementation and consolidation.
Our consultants are experienced with data center implementations across North America, Europe, and Asia. Our focus is balanced across the goals of the Business, cost effectiveness, and technical excellence in support of stability, security, and value to your Customers.
Data Center Strategy: We assist in clarifying requirements, identifying data center Tier level targets, creating cost/benefit, ROI and TCO estimates, and creation of data center plan and roadmap aligned with the strategic goals of the business.
Data Center Design: In the Design Phase we assess buy/build options, author RFP’s, and identify collocation, engineering and construction partners.
Data Center Transition: We assist with the steps necessary to implement the Data Center plan including contract negotiation, project management, relocation of data processing services, and consolidation of IT assets.
Data Center Operation: To achieve continual improvement of operations, we assess the current state against contemporary best practices, benchmark against industry standards, and develop an executable gap analysis to improve and align service delivery with the needs of the Business. We also deliver Business Continuity Planning and Disaster Recovery Planning services, and can integrate BC/DR requirements into the enterprise data center plan.
Our Clients include firms with a few hundred square feet to thousands of square feet , as well as multi-national firms with multiple data centers across the globe consolidating to improve the efficiency of IT Operations.
We have a broad base of technical and operational expertise in data center planning, site selection, physical security, data center infrastructure cost estimation, contract negotiations, implementation and consolidation.
Our consultants are experienced with data center implementations across North America, Europe, and Asia. Our focus is balanced across the goals of the Business, cost effectiveness, and technical excellence in support of stability, security, and value to your Customers.
Data Center Strategy: We assist in clarifying requirements, identifying data center Tier level targets, creating cost/benefit, ROI and TCO estimates, and creation of data center plan and roadmap aligned with the strategic goals of the business.
Data Center Design: In the Design Phase we assess buy/build options, author RFP’s, and identify collocation, engineering and construction partners.
Data Center Transition: We assist with the steps necessary to implement the Data Center plan including contract negotiation, project management, relocation of data processing services, and consolidation of IT assets.
Data Center Operation: To achieve continual improvement of operations, we assess the current state against contemporary best practices, benchmark against industry standards, and develop an executable gap analysis to improve and align service delivery with the needs of the Business. We also deliver Business Continuity Planning and Disaster Recovery Planning services, and can integrate BC/DR requirements into the enterprise data center plan.
Our Clients include firms with a few hundred square feet to thousands of square feet , as well as multi-national firms with multiple data centers across the globe consolidating to improve the efficiency of IT Operations.
Tuesday, August 10, 2010
Invest in Telecom Negotiation
Telecom Negotiation could be the one of the best investment you and your company can make right now . Get the right guidance that can make all the difference to your companies bottom-line in today’s ever changing economy.
A High Overview
One Stop Solution will set Goals and Objectives for a good contract negotiation
One Stop Solution will provide the key elements to ensure a successful contract negotiation process
One Stop Solution will provide staff for the negotiation process, set a timeline and make it work for you
One Stop Solution will show you how to maximize your negotiation leverage
One Stop Solution will show you how to identify and avoid vendor "tricks"
One Stop Solution will show you how to avoid Vendor Service and Price Guide pitfalls
One Stop Solution will help you to reduce costs by negotiating Best-in-Class rates
One Stop Solution will help you negotiate contract language that provides maximum flexibility to meet changing business requirements
One Stop Solution will create leverage for subsequent negotiation events
The Negotiation Process Timeline
In an ideal situation the contract negotiation process should commence 9 - 12 months prior to contract expiration
A High Overview
One Stop Solution will set Goals and Objectives for a good contract negotiation
One Stop Solution will provide the key elements to ensure a successful contract negotiation process
One Stop Solution will provide staff for the negotiation process, set a timeline and make it work for you
One Stop Solution will show you how to maximize your negotiation leverage
One Stop Solution will show you how to identify and avoid vendor "tricks"
One Stop Solution will show you how to avoid Vendor Service and Price Guide pitfalls
One Stop Solution will help you to reduce costs by negotiating Best-in-Class rates
One Stop Solution will help you negotiate contract language that provides maximum flexibility to meet changing business requirements
One Stop Solution will create leverage for subsequent negotiation events
The Negotiation Process Timeline
In an ideal situation the contract negotiation process should commence 9 - 12 months prior to contract expiration
Monday, August 9, 2010
One Stop Solution Telemanagement - Broaden Your Market Edge!
OSS, a leading adviser of local and global telecom services will supply your company with the tools, support and unbiased advice it needs to successfully manage all phases of Voice, Data and Internet connectivity.
Our methodology at OSS accelerates the implementation of new services while never sacrificing customer service; therefore saving you time and subsequently saving your company money. We maintain and uphold relationships with over 40 carriers which enables us to provide multiple cost effective solutions for your company, while also acting as a direct liaison between you and the carrier. This allows OSS to put into operation and maintain the services necessary to optimize your company's efficiency. We also provide long term planning and disaster recovery options that will benefit your business both now and in the future.We can truly become your single point of contact for all of your telecommunications needs
Our extensive experience in the industry enables us to take a consultative approach to your needs, providing you with proficient advice and recommendations regarding your specific telecommunications requirements. In addition to this assessment, we also provide project management services that begin with the implementation phase and continue with ongoing account management support which includes: moves, adds, changes and billing resolutions.
Our methodology at OSS accelerates the implementation of new services while never sacrificing customer service; therefore saving you time and subsequently saving your company money. We maintain and uphold relationships with over 40 carriers which enables us to provide multiple cost effective solutions for your company, while also acting as a direct liaison between you and the carrier. This allows OSS to put into operation and maintain the services necessary to optimize your company's efficiency. We also provide long term planning and disaster recovery options that will benefit your business both now and in the future.We can truly become your single point of contact for all of your telecommunications needs
Our extensive experience in the industry enables us to take a consultative approach to your needs, providing you with proficient advice and recommendations regarding your specific telecommunications requirements. In addition to this assessment, we also provide project management services that begin with the implementation phase and continue with ongoing account management support which includes: moves, adds, changes and billing resolutions.
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